Tao and the Art of Reference
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filed under:
workshop
| What |
|
|---|---|
| When |
Mar 18, 2010 from 10:00 AM to 11:00 AM |
| Where | Online |
| Contact Name | Alysia Peich |
| Contact Phone | 1-800-248-4483; 515-281-6788 |
| Attendees |
Librarians |
| Add event to calendar |
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In the CE catalog, use the search term: tao
Discuss the importance of good reference services in libraries and review verbal and non-verbal cues that make a significant difference in a reference interaction. The reference interview process, including how to follow up questions with customers, will be demonstrated.
