Managing Difficult Patrons and Situations
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filed under:
Online Class
| What |
|
|---|---|
| When |
Jan 29, 2013 from 09:30 AM to 11:00 AM |
| Where | Online |
| Contact Name | Alysia Peich |
| Contact Phone | 1-800-248-4483; 515-281-6788 |
| Add event to calendar |
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Challenging situations insert themselves into our daily service life as library workers. Our response sets a "tone" of exchange and also impacts the image and reputation of your library.
Join us for an informative and fun webinar where you will:
--Identify common behavior types, situations and antidotes
--Explore how to command your emotions in "6 Seconds to Sanity" strategies
--Learn 8 verbal strategies to bring about solution and build rapport
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Annette Wetteland
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last modified
Dec 18, 2012 03:37 PM
