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Managing Difficult Patrons & Situations

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  • Online Class
When Jan 29, 2013
from 09:30 AM to 11:00 AM
Where online
Contact Name
Contact Phone 1-800-248-4483; 515-281-6788
Attendees Library staff
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Challenging situations insert themselves into our daily service life as library workers. Our response sets a "tone" of exchange and also impacts the image and reputation of your library.

Join us for an informative and fun webinar where you will:
--Identify common behavior types, situations and antidotes
--Explore how to command your emotions in "6 Seconds to Sanity" strategies
--Learn 8 verbal strategies to to bring about solution and build rapport

More information about this event…

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Annette Wetteland last modified Dec 03, 2012 01:52 PM