Challenging situations insert themselves into our daily service life as library workers. Our response sets a "tone" of exchange and also impacts the image and reputation of your library.
Join us for an informative and fun webinar where you will:
--Identify common behavior types, situations and antidotes
--Explore how to command your emotions in "6 Seconds to Sanity" strategies
--Learn 8 verbal strategies to to bring about solution and build rapport