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Dealing with Difficult Patrons

What
When Apr 30, 2014
from 09:30 AM to 11:00 AM
Where Online
Contact Name
Contact Phone 1-866-642-7917
Attendees Library directors/staff
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This session offers practical tips and techniques for identifying various "difficult patron" situations and defusing them. The presentation also suggests ways to develop safety measures for library staff. The presentation is based predominantly upon the book The Black Belt Librarian: Real-World Safety & Security by Warren Graham.

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Annette Wetteland last modified Mar 10, 2014 08:41 AM