Session 11 - Reading Assignment

Please come to class prepared to discuss the following information. Assigned Web sites require you to read and familiarize yourself with the home page and then browse through the site, unless specifically asked to read certain pages.  You are not required to read everything on the site.  Articles should be read in their entirety.

• The Reference Interview

• Berger, Leslie, "Transforming Reference," American Libraries (March 2007): 5.

• Boon, Belinda, "CREWing the Reference Collection," CREW Manual (Texas State Library). 

• Poughkeepsie Public Library District, "The Reference Interview."

• Walth, Laura, "Adventures in Understanding the Jungle of Copyright," Computers in Libraries (May, 2002): 16-21.

• Selection of Library Resources: Internet Resources Collection Development Training for Arizona Libraries
• Ohio Library Council, "Ohio Reference Excellence: Readers' Advisory."
• Chelton, Mary K., "Readers' Advisory 101," Library Journal (November 1, 2003): 38-39.
• Hill, Nanci Milone, "Would You Like Fries With That: The Changing Face of Library Book Discussions," Public Libraries (March/April 2007): 19-26. [In your Resource packet.]
• Iowa Center for the Book Web site
• Iowa Public Library Director's Handbook: 47-49 and Chapter 11.
• Lisker, Peter, "Inspiring Phenomenal Customer Service: Techniques to Sway the Most Reluctant Staff Members," Public Libraries (November/December, 2002): 306-307 [In Resource packet.]