FirstSearch Fact Sheet

What Is FirstSearch

• Online reference service for end-users
• Unique and popular databases
• Full text access to information
• Easy-to-use menu interface

What Does FirstSearch Do For Libraries

• Maximizes staff resources
• Reduces overhead
• Improves quality of service
• Improves research capabilities
• Provides flexibility to customize purchase

What Does FirstSearch Offer the End User

• Broad subject coverage
• Increases probability of user satisfaction
• Databases updated/added regularly
• Library holdings
• Remote, round-the-clock access when and where customers need it
• Document ordering
• Full text online
• Access to articles not held locally

Who Do I Contact To Sign Up Our Library

Roy Kenagy rkenagy@cilsa.lib.ia.us

Who Do I Contact With Billing Questions

Central Iowa Service Area 515-963-1943
Roy Kenagy rkenagy@cilsa.lib.ia.us

How Much Will My Library Have to Pay

• Refer to current contract for current charges
• No charge - unlimited searches within subscription databases
• No charge for public libraries per-searches for first 100
• Current OCLC charge per-search for those searches over 100 for public libraries
  

Who Do I Contact With Problems

Roy Kenagy rkenagy@cilsa.lib.ia.us

Support/Technical Problems,
email support@oclc.org

Sign up for Iowa mailing list  silofs
http://www.statelibraryofiowa.org/ld/silo/lists

Forgot My User Id or Password

You must call OCLC 1-800-848-5800 to find out your passwords. No one else will be able to help you. Have your OCLC 3-digit symbol ready when you call. You can also e-mail support@oclc.org