Section VI: Plan Evaluation

What to Include:

The plan must include an evaluation process that enables the library to monitor progress toward the specified goals and make mid-course corrections in response to new developments and opportunities as they arise.

The purpose of evaluation is to encourage continued and new participation in the services being deployed. What is the process for measuring continuous improvement in implementation and service outcomes? How will the library evaluate the effectiveness of technology in accomplishing its service goals? How will the library monitor and document progress in meeting the objectives of this plan? In addition to measuring services, consider how the evaluation will be used to update and modify the technology plan.

The complexity of the evaluation depends upon the complexity of the technology plan. Any plans that include internal connections would include a more complex evaluation. Possible audits will check that applicants actually do and evaluate what they say they will do.

Sample Wording for Plan Evaluation:

"The success of implementing this technology plan for XYZ library will be judged on the ability of the library to meet the objectives and time lines set forth in this plan. The plan will be reassessed each year at the (February) board of trustees meeting to evaluate progress and modify objectives as necessary."

"An evaluation of meeting the goals and strategies set forth in this plan will be assessed at the (June) board meeting. Success will be measured on the increased use of patron computers and increased use of online services. Data collected on usage will be discussed at the board meeting."

"An evaluation of meeting technology goals will be assessed by library staff and reported to the library board at the (June) meeting. Input will be collected to judge whether new and current technologies did improve library services during the year. Success will be measured by 20xx".

Some effective ways of measuring outcomes:

• Increase in number of people served

• Satisfaction with service provided

• Increase in service