How To: Delete Messages With Outlook

Deleting Messages

1. Select the folder under your SILO e-mail account containing the messages to be deleted.
2. Select the message(s) to be deleted from the message list
3. Pull-down the Edit menu and select the Delete option
   -or-
   Click on the Delete button in the toolbar
   -or-
   Press the Delete key on the keyboard
4. The selected message(s) will be displayed in a strikethrough font. These messages are now flagged for deletion, but they remain on the server.
5. Pull-down the Edit menu select the Purge Deleted Messages option to permanently delete all messages in the current folder that have been flagged for deletion.

Undeleting Messages

1. Select the folder under your SILO e-mail account containing the messages to be undeleted.
2. Select a message that has already been flagged for deletion. It will be displayed in a strike-through font.
3. Pull-down the Edit menu and select the Undelete option

Web Mail Versus Outlook

Deleting messages from your SILO e-mail account is always a two step process. In web mail messages are moved to the Trash folder and then the Trash folder is emptied. In Outlook messages are flagged for deletion and then the folder is purged. Both methods usually work equally well. In either case you should never partially delete messages you might want to keep, as it's very easy to permanently delete them by mistake:

• Don't store messages you might want to keep in the Trash folder. They'll be deleted automatically after 14 days.
• Don't flag messages for deletion that you might want to keep, because purging a folder permanently deletes all messages flagged for deletion.