Why do I receive two or more copies of the same item?

This usually occurs when a transaction has expired in the queue, and the request has moved onto the next lender.  The item is sent by the first lender without a response to the SILO ILL system, so the next lender in the queue also sends the item.

Lending libraries should respond to requests within four working days (Monday-Friday). Items should not be sent without first processing the transaction on the “Lender Open” page of SILO ILL.

If you receive more than one copy of an item, please report the problem to your Library Service Area.  One of the lending libraries may need additional training on the SILO ILL system.