SILO offers a dedicated service for devices and systems that need to send but not receive email such as copiers, self-check machines, and automation systems. This service is easier to maintain, and it can be used to send more messages per hour than a SILO email account.
If you would like to use this service at your library, please send a request to helpdesk@silo.lib.ia.us. Specify that you would like to use the Email Sending Service. Include your contact information and your library's domain name, for example cityname.lib.ia.us. SILO staff will need to verify your domain with the service. Then we will provide all of the settings required to configure your device or automation system. Usually the verification process takes only a few minutes, but it can take up to 24 hours if there are delays in the DNS service.
Replies and Bounce Messages
You can configure your device or system with any email address that ends in @cityname.lib.ia.us. It does not need to be a valid email account name.
If you want to receive replies or bounces, you may also want to request an email alias that forwards messages to a valid email account. For example if Jayne Smith is responsible for the automation system at your library, you may want to set the FROM address in the system to catalog@cityname.lib.ia.us. You could then request an email alias for catalog@cityname.lib.ia.us that forwards messages to jsmith@cityname.lib.ia.us. If automation system cannot deliver a message to a patron, the bounced message will be sent back to catalog@cityname.lib.ia.us which goes to Jayne. Jayne did not need to give the automation system access to her email account, but this setup allows the automation system to send messages on her behalf.